If you have more questions, please email us and we'll get back to you within 2 business days.

Shipping & delivery

How long does it take for my order to be processed and shipped?

Standard shipping: 3-7 business days

Express shipping: 1-3 business days

Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.

How can I track my package and receive updates on its delivery status?

Once your package has shipped, you can track it with the tracking number that we'll provide you.

What is the estimated delivery time for my order?

Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.

What happens if my package is lost or damaged during shipping?

In the unlikely event that your package is lost or damaged during shipping, please contact Route immediately so that you can initiate a claim or replacement.

Can I change the shipping address after I have placed the order?

If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.


Can I return a product if I have opened it or used it?

We understand that sometimes a product may not meet your expectations even after you've opened or used it but we do accept returns or offer refunds.

Privacy policy

read our Privacy Policy

Privacy Policy of Brow Skyn Girl -Effective Date: 2024 1. Introduction: Welcome to Brow Skyn Girl. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.browskyngirl.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). 2. Information Collection: Personal Information: We collect personal information that you voluntarily provide to us when registering at the site, expressing an interest in obtaining information about our products and services, or otherwise contacting us. The personal information we collect may include: full name, email address, phone number, address. Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. 3. Use of Your Information: Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:email you regarding your account or order, fulfill and manage purchases, orders, payments, and other transactions related to the site, increase the efficiency and operation of the site, monitor and analyze usage and trends to improve your experience with the site: notify you of updates to the site, offer new products, services, and/or recommendations to you, perform other business activities as needed. 4. Disclosure of Your Information: We may share information we have collected about you in certain situations. Your information may be disclosed as follows: By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law. 5. Security of Your Information: We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. 6. Options Regarding Your Information: Account Information: You may at any time review or change the information in your account or terminate your account by: contacting us using the contact information provided. Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: noting your preferences at the time you register your account with the site, logging into your account settings and updating your preferences, contacting us using the provided contact information. 7. Contact Us: If you have questions or comments about this Privacy Policy, please contact us at: hello@browskyngirl.com.